Manasik Aviation

Dear customer,

As part of our continual efforts to improve our services, we would very much appreciate your participation in our passengers’ survey.

Thank you for flying with us.

Please tell us about yourself!

Name (Optional)

Class Type

First

Business

Economy

Departure Date

Flight Number (XN -)

Sector

Seat Number

Contact (Email/Telephone)

Reservation and Ticketing

Time it took to answer your request

Excellent

Very Good

Good

Average

Poor

N/A

Time it took for staff to assist

Excellent

Very Good

Good

Average

Poor

N/A

Staff attitude/friendliness

Excellent

Very Good

Good

Average

Poor

N/A

Functionality of Booking online

Excellent

Very Good

Good

Average

Poor

N/A

Availability and accessibility services in website

Excellent

Very Good

Good

Average

Poor

N/A

Online reservation process provided

Excellent

Very Good

Good

Average

Poor

N/A

Waiting time for service in the sales office

Excellent

Very Good

Good

Average

Poor

N/A

Offices appearance( furniture’s / counter / equipment)

Excellent

Very Good

Good

Average

Poor

N/A

On Ground Services

Airport Check-in Efficiency

Excellent

Very Good

Good

Average

Poor

N/A

Time of check –in

Excellent

Very Good

Good

Average

Poor

N/A

Seat Selection

Excellent

Very Good

Good

Average

Poor

N/A

Self-check-in machine

Excellent

Very Good

Good

Average

Poor

N/A

Clarity of boarding announcement

Excellent

Very Good

Good

Average

Poor

N/A

Special services

Excellent

Very Good

Good

Average

Poor

N/A

Assistance of ground staff during the departure & arrival

Excellent

Very Good

Good

Average

Poor

N/A

Appearance of ground employees

Excellent

Very Good

Good

Average

Poor

N/A

Quality and variety of food & beverages (VIP Lounge)

Excellent

Very Good

Good

Average

Poor

N/A

Efficiency in passenger boarding

Excellent

Very Good

Good

Average

Poor

N/A

Flight departures/arrivals punctuality

Excellent

Very Good

Good

Average

Poor

N/A

Onboard Services

Cabin crew greeting passengers at boarding/deplaning

Excellent

Very Good

Good

Average

Poor

N/A

Level of Cabin Cleanliness

Excellent

Very Good

Good

Average

Poor

N/A

Lavatories tidiness

Excellent

Very Good

Good

Average

Poor

N/A

Cabin Lighting

Excellent

Very Good

Good

Average

Poor

N/A

Cabin Temperatures

Excellent

Very Good

Good

Average

Poor

N/A

In-Flight Entertainment

Excellent

Very Good

Good

Average

Poor

N/A

Provisioning of blankets and pillows

Excellent

Very Good

Good

Average

Poor

N/A

Availability of choices in newspapers and magazines

Excellent

Very Good

Good

Average

Poor

N/A

Quality of meals

Excellent

Very Good

Good

Average

Poor

N/A

Variety of Food served

Excellent

Very Good

Good

Average

Poor

N/A

Services internet and Mobile

Excellent

Very Good

Good

Average

Poor

N/A

Time to responded passenger’s call

Excellent

Very Good

Good

Average

Poor

N/A

Assistance from cabin crew during the exit of the plane upon arrival

Excellent

Very Good

Good

Average

Poor

N/A

Appearance of cabin crew

Excellent

Very Good

Good

Average

Poor

N/A

Arrival Services

Baggage delivery time

Excellent

Very Good

Good

Average

Poor

N/A

Overall evaluation

How satisfied are you with overall provided services

Excellent

Very Good

Good

Average

Poor

N/A

This survey is designed to help us better serve you in the future. It is not a form for submitting questions or complaints. If you would like a response to any comments or concerns, please contact us on 009661222259999 - info@manasik.com

Proud to service you